Frequently Asked Questions

We don't publish a standard price list because every job genuinely requires a proper assessment first. Fabric type, lining construction, track or rod hardware, the cleaning method required, and your specific sector requirements all affect the process and the outcome. Publishing a price without seeing your curtains would mean either overcharging you or cutting corners to hit a number — and we're not willing to do either. Instead, we offer a completely free, no-obligation on-site assessment. Kathy personally visits, evaluates everything properly, and provides a detailed written quote you can trust — with no surprises and no pressure. Most clients tell us the assessment itself was valuable — Kathy often identifies fabric or hardware issues they weren't aware of. For residential clients, most are genuinely surprised by how affordable professional on-site cleaning is compared to replacement or conventional cleaning services. Call or WhatsApp 071 622 6753 to arrange your free assessment — usually available within 48 hours.

No — this is our core USP. We clean your curtains exactly where they hang using professional dry-cleaning equipment. No removal, no transport, no days without curtains, no risk of rehang mistakes. Your home or business carries on completely normally while we work.

Never. OTS uses zero-water dry-cleaning methods — shrinkage is literally impossible with our process. We back this with a 100% no-shrinkage guarantee on every single job. If you've been avoiding cleaning your curtains because of shrinkage risk, that fear does not apply to OTS.

Most residential jobs are completed in a single visit of 2–4 hours depending on the number of curtains, fabric type and soiling level. Commercial and hotel jobs are scoped during the free assessment and scheduled accordingly — we can often work overnight or over a weekend to minimise disruption.

Yes — this is specifically why hotels, corporates and schools choose OTS. We work overnight, on weekends and during school holidays to ensure zero disruption to your operations, guests, staff or learners.

All of them. Sheers, voiles, velvet, chenille, silk, linen, blackout curtains, lined drapes, stage tabs, theatrical drapes, office blinds, hotel room curtains — Kathy has cleaned every fabric type in 15+ years. Some fabrics require different chemical formulations, which is another reason the assessment is essential before quoting.

Yes. We apply SABS-approved fire-retardant treatment to curtains and drapes in hotels, theatres, healthcare facilities and schools. A full certificate of compliance is issued after treatment — valid for inspection by fire safety officers. This is often combined with cleaning in a single visit.

Master Guarding is a professional-grade fabric protection treatment applied after cleaning. It creates an invisible barrier that repels liquids, oils and dry soiling for up to 12 months — keeping your fabrics cleaner for longer. OTS is a certified Master Guarding applicator. It's available as an optional add-on on any job.

Yes — and this is unique to OTS. Kathy inspects all curtain hardware on every job and repairs what she can on the spot at no extra charge. Broken hooks, loose rings, bent tracks and similar issues are all addressed. If a more significant repair or replacement is needed, she reports it to you with a recommendation.

Yes. We serve the full Pretoria–Midrand corridor including Centurion, Pretoria East, Menlyn, Waterkloof, Hatfield, Brooklyn and Lynnwood. Because Pretoria is furthest from our Randburg base, we schedule Pretoria jobs in batches for efficiency — which typically means slightly longer lead times. Contact Kathy directly for current Pretoria availability.

The easiest ways: WhatsApp Kathy directly on 071 622 6753 (usually responds within 1 hour), call the same number, complete the assessment request form on this website, or email info@curtaincleaning.org. The assessment itself is free and available usually within 48 hours.